​Return and Refund Policy

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At Aartigallery, we strive to provide our customers with the best online shopping experience. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order. By making a purchase on our website (https://www.aartigallery.com/), you acknowledge and agree to the following terms:

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1. Return Eligibility:
   1.1 We accept returns within 14 days of the delivery date.
   1.2 The item must be unused, in its original condition, and with all tags and packaging intact.
   1.3 Personalized and custom-made items cannot be returned unless there is a manufacturing defect or damage during transit.

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2. Return Process:
   2.1 To initiate a return, please contact our Customer Support team at [email protected] within 14 days of receiving the order. Provide your order number, item details, and reason for return.
   2.2 Once your return request is approved, we will provide you with instructions on how to return the item.
   2.3 You are responsible for the return shipping costs unless the return is due to a manufacturing defect or damage during transit.

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3. Refund:
   3.1 Once we receive the returned item and verify its condition, we will process your refund.
   3.2 Refunds will be issued to the original payment method used during the purchase.
   3.3 Please allow up to 10 business days for the refund to be reflected in your account.

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4. Non-Returnable Items:
   4.1 The following items are not eligible for return or refund, except in the case of a manufacturing defect or damage during transit:
       - Personalized and custom-made items
       - Digital downloads

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5. Damaged or Defective Items:
   5.1 If your order arrives damaged or with a manufacturing defect, please contact our Customer Support team at [email protected] within 48 hours of receiving the order. Provide your order number, item details, and supporting photographs.
   5.2 We will arrange for a replacement or refund, depending on the availability of the item.

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6. Order Cancellation:
   6.1 If you wish to cancel your order, please contact our Customer Support team at [email protected] as soon as possible.
   6.2 Order cancellation is subject to the order status and cannot be guaranteed if the order has already been shipped.

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7. Exchange:
   7.1 We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process for a refund and place a new order for the desired item.

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8. Shipping:
   8.1 Shipping charges are non-refundable, except in the case of a manufacturing defect or damage during transit.

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9. Changes to the Policy:
   9.1 Aartigallery reserves the right to update or modify this Return and Refund Policy at any time without prior notice.
   9.2 Any changes to the policy will be effective immediately upon posting on our website.

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If you have any further questions or concerns regarding our Return and Refund Policy, please contact our Customer Support team at [aartigallery1629@gmail.com] We are here to assist you and ensure your shopping experience is enjoyable and hassle-free.